Straight answers about ordering from PCTMart: how to pay, where we ship from, how long a parcel takes, and exactly what happens if something goes wrong. If your question is not here, email us and a person will reply, usually within a few hours.
Ordering
Is there a minimum order?
No. Order a single pack or a year’s supply. Discounts apply automatically on selected products, and each week ten products from one category are reduced on the Deals of the week page. There are no coupon codes to hunt for.
How many tablets or units are in a pack?
The pack size is part of every product name and is repeated in the product details, next to the strength. Please check it before you check out: “Tadalafil 20 mg, 10 tablets” is one strip of ten, not a box of a hundred.
Can you get a product that is not on the site?
Usually, yes. Our distributors carry far more than we list. Email us the product name, strength and quantity you need and we will confirm availability, price and lead time before you commit to anything.
Do you offer bulk or wholesale prices?
Yes. For larger quantities, email [email protected] with the products and quantities and we will quote a price. Keep in mind that our reshipping guarantee covers parcels up to 360 g, so we will normally split a bulk order into several parcels.
Can I change or cancel an order?
Until it is dispatched, yes. Reply to your order confirmation or email support with the order number and what you would like changed. Once a parcel is on its way it cannot be recalled.
Payment
Which payment methods do you accept?
Two families of payment:
- Cash App for customers in the USA and the UK, paid as Bitcoin from inside the app.
- Cryptocurrency from anywhere: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC) and Monero (XMR).
We do not take cards directly, but a card can buy the Bitcoin for your order in about ten to fifteen minutes. The How to pay page walks through both routes step by step.
Why cryptocurrency?
It works in every country we ship to, it does not depend on a card processor deciding what you are allowed to buy, and it leaves nothing on a bank statement. Prices on the site are shown in your currency; the exact crypto amount is calculated at checkout.
I have paid but my order still says “pending”
Crypto payments are approved automatically once the network has confirmed the transaction. Bitcoin can take from ten minutes to an hour; the other coins are faster. Three things delay approval:
- The amount was short. Send the exact amount shown at checkout, including your wallet’s network fee. If less arrives, the order stays unpaid until the balance is sent.
- The network is busy. A low fee can leave a transaction waiting for several hours.
- The payment window expired. The exchange rate is locked for a limited time; a late payment may not match the invoice.
If the order is not approved within 12 hours, email us the order number and a screenshot or transaction ID and we will match the payment by hand.
Will you ever ask for my wallet password or seed phrase?
Never. We only ever give you an address to pay to. Anyone asking you for private keys, seed phrases or remote access to your wallet is not PCTMart, no matter what the email looks like.
Shipping and delivery
Where do you ship?
Worldwide, with one exception: we do not deliver inside India, where our main warehouse is. PO boxes and APO/FPO addresses are fine.
Where does my order ship from?
We have two warehouses. The international warehouse in India holds almost the whole catalogue. A small number of products ship from our warehouse in Eastern Europe, with free shipping. Because they are dispatched from different countries, one order cannot contain products from both; the cart will tell you if you try. Details are on the Shipping and delivery page.
How much is shipping?
A flat $25 per order from the international warehouse, sent as tracked DHL eCommerce, however many items are in the parcel. Shipping from the Eastern European warehouse is free.
How long does delivery take?
Orders are packed and handed to the carrier within 3 to 4 working days (Monday to Friday) of payment being confirmed. From there, most parcels arrive in around 20 days. Customs clearance in your country is the part we cannot speed up, and it varies: some parcels arrive in ten days, a few take five weeks.
Is every order tracked?
Yes. The tracking number is emailed as soon as the parcel is dispatched and you can follow it on the Track order page. The first scan usually appears 24 to 72 hours after dispatch, so an empty tracking page on day one is normal.
Is the packaging discreet?
Every order goes out in plain cardboard with nothing on the outside to say what is inside. Products stay in their original manufacturer packaging inside the box, so you can check batch numbers and expiry dates when it arrives.
If something goes wrong
An item is missing, wrong or damaged
Email us within 7 days of delivery with photos of the parcel, the packing slip and the items you received. Keep everything you were sent. Once we have the photos we resend the missing or damaged items within 7 days, at no cost to you.
My parcel was stopped by customs
This is what the reshipping guarantee is for. If a parcel is seized we reship it once, free of charge, provided the order was within the guarantee (up to 360 g per parcel) and you send us a copy or photo of the customs letter. Andractim gel is the one exception: its reshipment costs a flat 7 euros. Seized orders are reshipped, not refunded; the reasons are on the Refunds and returns page.
My parcel seems lost
If tracking has not moved for 25 business days, the parcel is treated as lost. We reship it at our expense, or issue store credit for the full value if you would rather not wait for a second parcel.
Can I return a product?
Medicines cannot be resold once they have left our warehouse, so we do not accept returns of unwanted items. Anything that arrives wrong, damaged or not as described is replaced under the rules above.
Products
Are the products genuine?
Everything we sell is bought from licensed pharmaceutical distributors and shipped in the manufacturer’s sealed packaging, with the batch number and expiry date printed on it. Every order ships with at least 12 months of shelf life remaining.
What is the difference between a generic and the brand?
The same active ingredient at the same strength, made by a different manufacturer. India’s manufacturers supply a large share of the world’s generic medicines, including for the USA and Europe, and the price difference comes from patents and marketing, not from what is in the tablet. Each product page names the manufacturer and the active ingredient so you can compare.
Is this medical advice?
No. Product pages describe what a medicine is and how it is commonly used, but they are not a substitute for a doctor who knows your history. Talk to one before starting anything new, and check your own country’s rules on importing medicine for personal use; that responsibility is yours.
Privacy and security
What happens to my details?
Your data is held on servers outside the USA and the EU, encrypted end to end. The address and contact details from a checkout are deleted once the order is delivered and the claim window has passed. We do not sell or share customer data with anyone, and you can ask for everything we hold to be deleted at any time by emailing [email protected]. The full privacy policy has the detail.
Is there a minimum order?
No, there is no minimum order. You can order a single package or a whole year’s supply. Discounts apply automatically on selected products without the need for coupon codes.
Can I order wholesale?
Yes, you can get quotes for large orders by contacting our support team. Large packages will be split into multiple shipments (up to 360 grams each) to ensure our shipping guarantee.
Can I change or cancel an order?
Yes, you can change or cancel any order as long as it has not yet been shipped from our warehouse.
What payment methods can I use?
We accept cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and Monero. Customers in the US and UK can also use the Cash App.
Why do you accept cryptocurrencies?
Crypto payments work in all the countries we ship to. This method does not depend on credit card company approvals and maintains absolute privacy with no bank statement records.
Can I pay with a credit card?
We do not process credit cards directly. However, you can purchase Bitcoin using your credit card through a third party and send it to us as part of the checkout process.
Where do you ship to and from?
We ship worldwide (including residential addresses, PO boxes, and military addresses), with the exception of India. We have an international warehouse in India and another warehouse in Eastern Europe.
How much does shipping cost?
Shipments from the international warehouse have a flat rate of $25 per order. Shipments from our Eastern European warehouse are free of charge.
What happens if my package gets stopped by customs?
We offer a reshipment guarantee. Packages weighing less than 360 grams that are seized by customs will be reshipped once for free. An official seizure letter from customs must be provided to claim this guarantee. Seized packages are reshipped, not refunded.
What is the difference between your products and Underground Labs (UGL)?
Unlike UGLs or the black market, all our products are sourced directly from licensed pharmaceutical distributors. They are generic drugs produced on the same manufacturing lines exporting to the US and EU, complying with Pharmacopeia standards (like USP) and FDA label requirements. We provide items in original, sealed packaging with clear batch numbers, official expiration dates, and at least a 12-month shelf life.