One address reaches a real person: [email protected]. We answer every message, usually within a few hours and always within one day.
[email protected] is the only email address we use. Our previous Protonmail address is no longer monitored; if you have it saved, please update it. We will never email you from another address to ask for payment or wallet details.
What to include
Including these in your first message means we can usually answer in one reply:
- your order number (in your confirmation email) and the email address you ordered with,
- for a payment question, the transaction ID or a screenshot from your wallet,
- for a missing, wrong or damaged item, photos of the parcel, packing slip and items,
- for a customs problem, a photo of the customs letter,
- for a product request, the name, strength and quantity you are looking for.
Before you write
These pages answer the questions we are asked most often:
- Track order: where your parcel is right now.
- FAQ: payment, delivery times, customs, guarantees.
- How to pay: step-by-step for crypto, Cash App and card.
- Shipping and delivery: warehouses, costs, the reshipping guarantee.
Bulk orders and unlisted products
Email the products and quantities you need and we will quote a price and lead time, usually the same day.
Hours
Support is answered seven days a week. Orders are packed and dispatched Monday to Friday.