We collect the minimum needed to deliver your order, keep it encrypted on servers outside the USA and the EU, delete the address details once the order is complete, and never sell or share your data. This page explains that in full.
What we collect
- Order details: your name, delivery address, email address and the products you ordered. This is what a parcel needs to reach you.
- Payment details: the cryptocurrency transaction ID and amount. We never see card numbers, bank details or Cash App logins; payment happens in your own wallet or app.
- Account details if you create an account: email, password (stored hashed, never readable by us) and your order history.
- Technical data: the IP address and browser of each request, used to keep the site running, prevent fraud and show you the shipping line for your country. We do not build profiles from it.
- Messages you send to support, including any photos you attach to a claim.
What we use it for
To process and deliver your order, to send you the order confirmation, dispatch and tracking emails, to handle any claim under the reshipping guarantee, and to answer your messages. We do not send marketing email unless you ask for it, and every marketing email has an unsubscribe link.
Where it is stored and how it is protected
Our servers are located outside the United States and the European Union. All traffic to the site is encrypted, data at rest is encrypted, and access is limited to the people who pack and support orders. We do not store payment credentials of any kind.
How long we keep it
- Delivery address and phone number: deleted once the order is delivered and the 7 day claim window has closed.
- Order record (products, amounts, transaction ID, email): kept for as long as your account exists, so we can help with reorders and claims. Guest orders are anonymised after 12 months.
- Support messages: deleted 12 months after the conversation ends.
- Technical logs: rotated after 30 days.
Who we share it with
Only the carrier that delivers your parcel receives your name and address, and only for that parcel. We do not sell, rent or trade customer data, we do not use third-party advertising networks, and we do not share data with payment processors because there are none: crypto payments settle directly on the network.
Cookies
The site sets the cookies WooCommerce needs to remember your cart and keep you signed in, plus a cookie that remembers your currency. There are no advertising or cross-site tracking cookies. Analytics, if enabled, is anonymised and does not identify individual visitors.
Your rights
Whatever country you are in, you can ask us at any time to:
- tell you what data we hold about you,
- correct it,
- delete it, including your account and order history,
- stop any marketing email.
Email [email protected] from the address on your account. Deletion requests are completed within 7 days, and we confirm by email when it is done. The only thing we keep after deletion is what we are legally required to keep about a payment received.
Children
The site is for adults. We do not knowingly collect data from anyone under 18, and we delete it if we find we have.
Changes to this policy
If we change how we handle data, we update this page and, for anything significant, email account holders. The date of the last change is shown below.
Contact
Privacy questions and requests: [email protected].
Last updated: September 2026.